The Currency Of Gratitude: Turning Small Gestures Into Powerful Business Results by Michele Bailey
My rating: 4 of 5 stars

Gratitude and expressions thereof may be seen as personal and private endeavors; however, the author makes a big case for them being part of our busines models and operations. She focuses on two challenges, inward facing (Employee engagement, retention, etc.) and outward facing (Brand awareness, customer satisfaction) challenges a company might face.
All throughout the book, I found the personal experiences by not only the author, but others as well, to be informational, uplifting and a reflection of the overarching topic of the book. I think that the tools given in each chapter (the questions) will be helpful for most who might want to further their exploration into this subject.


View all my reviews